TERMS AND CONDITIONS GOVERNING USE OF THIS WEBSITE AND SERVICES PROVIDED BY VALEN HEALTH LLC AND ITS AFFILIATES (VALEN).
By your electronic acknowledgment of these Terms and Conditions, you are confirming that you have been provided access to and you have agreed that the following Terms and Conditions will govern your use of this website, and any web-based services offered via the website or otherwise by Valen Health LLC or its affiliated or subsidiaries (referred to as “Valen” or the “Company”). For purposes of these Terms and Conditions, “you” refers to you, the user of the website and potential/actual recipient of Valen’s services.
If you continue to use this website and/or accept any services from the Company, then you agree to and accept these Terms and Conditions. Stated otherwise, if you do not accept these Terms and Conditions, you will not be allowed to utilize this website or receive any services from the Company.
ACCORDINGLY, BY USING THIS WEBSITE AND CLICKING THE “I ACCEPT” BOX, YOU ACCEPT THESE TERMS AND CONDITIONS AS THE CONTRACTUAL AGREEMENT BETWEEN YOU AND THE COMPANY. BY USING THIS WEBSITE AND CLICKING “I ACCEPT,” YOU ALSO WARRANT AND REPRESENT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND THAT YOU HAVE THE LEGAL AUTHORITY TO ENTER INTO THESE TERMS AND CONDITIONS AS AN INDIVIDUAL OR ON BEHALF OF YOUR EMPLOYER.
Valen Services. The Company offers an array of health-related and health-access services, such as virtual therapy, virtual primary care, virtual urgent care, discounted labs and imaging, and other healthcare related services (collectively, the “Services”). If you elect to subscribe and receive Services, you will be provided with a pathway and access to an array of independent healthcare providers, healthcare professionals, clinics, labs, and/or insurers (“Participating Providers”). The Participating Providers, in turn, are separate individuals or companies unrelated and unconnected to Valen that separately and independently provide professional medical and other healthcare-related services for you or for your benefit “Professional Services”). The scope of Professional Services or other services available with the Participating Providers are set forth in the written membership agreement which describes any membership services you may elect to purchase.
What Valen Does and Does Not Do. It is important to note and understand that Valen is not health insurance. Valen does not provide any form of insurance. Rather, it provides access to and certain arrangements with Participating Providers. Nor is Valen a healthcare provider itself. Rather, Valen is a direct healthcare membership and clinical service subscription that helps its members find and access quality healthcare, either with the assistance of a separate health insurance provider or through direct services offered by healthcare providers. Valen does not itself provide any physician, mental health or other healthcare provider services nor is Valen involved in any care decisions given by any medical provider. Valen provides subscribers with access to other healthcare service providers and a pathway to obtain care with the affordable care you deserve.
Valen does not practice medicine and is not a treatment or healthcare provider. You further understand by accepting these Terms and Conditions that, neither the Company, nor any of its employees, owners, directors, officers, or health advisors, are engaged in the practice of medicine. Valen provides access and arrangements with Participating Providers, which are third parties and not part of or related to Valen. Your Participating Providers, not the Company, will provide you with any diagnostic, therapeutic or clinical services. The Company does not and cannot provide diagnostic, therapeutic, or clinical services. You acknowledge and understand by accepting these Terms and Conditions that the Company’s employed and contracted health advisors, including any individuals who staff “help lines”, only provide general health-related information from publicly available sources, and do not provide medical diagnostic, therapeutic, or clinical services nor do they offer medical treatment/advice. All Professional Services, including any medical diagnostic, therapeutic and/or clinical services or treatment will be provided to you by Participating Providers, and not by any employee, owner, director, officer, or employed or contracted Health Advisor of the Company.
Providing Information to Valen. By accepting these Terms and Conditions, you agree to provide the information requested on the registration page of the website completely and accurately, and to update your information as necessary. The Company routinely maintains and updates personally identifying information which may include business and/or personal credit card accounts, bank accounts, other financial accounts, address information, telephone information, and email information. Further, the Company may require you to submit confidential information pertaining to you or your business including, without limitation, human resources information, payroll information, budgets, and other reasonable confidential information as requested by the Company (“Customer Information”). The Company will provide the Services in accordance with its then-current pricing, as set forth on the Site. The Company makes no warranties or guarantees whatsoever pertaining to the Services.
Intellectual Property Rights. The Company hereby grants to you during the Term (as defined below) a non-exclusive, non-assignable, non-transferable, non-sublicensable, limited license (“License”) to use the Valen website (the “Site”) and obtain services from Valen (the “Services”). You shall not be entitled to a License to the Company’s trademarks, service marks, trade dress, patents, patents pending, or other intellectual property (the “Intellectual Property”). You shall not copy or reverse engineer, in whole in or part, the Site, Services, or Intellectual Property. All rights not expressly granted by the Company to you under these Terms and Conditions are expressly reserved to the Company. To the extent you upload content in connection with the Site or a Service, including any and all communications that you make with the Company through the Service, you grant the Company a royalty-free, worldwide, non-exclusive, perpetual, irrevocable, transferable license, to copy, distribute, display publicly, make available to the public, adapt, sub-license, process and translate such content, combine such content with or incorporate such content into other content and modify and create derivative works of such content; in each case in connection with the Company’s operation of the Site and/or a Service, and in the Company’s other media platforms, applications and services, and those of its affiliated entities. You further waive and forever disclaim all rights of attribution with respect to the use of your content.
Use of Services. Use of the Services must comply with any policies and procedures made available to you, including those found in the Company membership documents provided to you if you elect to purchase Services. Do not misuse the Services. You agree not to interfere with the Company’s offering of Services or try to access them using a method other than the interface and the instructions that we provide. You may use the Services only as permitted by law. The Company may temporarily or permanently deny, limit, suspend, or terminate the Services, remove content and take technical and legal measures to remove your access to the Services at any time and for any reason. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.
Prohibited Activities by You. You agree to the following prohibited uses: (a) you shall not copy, publish, distribute, rent, or resell the Services or Intellectual Property, in whole or in part; (b) you understand and agree that we monitor usage on the Site and the Services and that we may share your use of the Site and Services with law enforcement agencies and officials in response to inquiries or if we have reason to believe that your use of the Site and Services is for an unlawful purpose [Valen may also share your use of the Site and Services as required by law, a court order, a subpoena, or as the Company determines is necessary or advisable to protect its interests]; (c) you shall not use the Services as the basis for making decisions concerning loans, credit, insurance, employment, or other decisions; and (d) you agreed that the Services are not to be relied upon by any person, including you, for any purpose.
You further agree not to access the Site or use the Services in an unlawful way or for any unlawful purpose, including but not limited to: posting or transmitting a message under a false name, posting any data, materials, content or information which is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or positing any content which contains or promotes any virus, worm, Trojan horse, time bomb or other computer programming or code that is designed or intended to damage, destroy, interfere or manipulate in any way, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers or Information or facilitate or promote hacking or similar conduct. The Company may delete any Information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
Updates. THE COMPANY RESERVES THE RIGHT TO AMEND THE SITE AND THESE TERMS AND CONDITIONS IN ITS DISCRETION FROM TIME TO TIME. YOU ARE RESPONSIBLE FOR MONITORING THE SITE FOR UPDATES TO THESE TERMS AND CONDITIONS. The Company may, but is not obligated to, offer upgrades, updates, and improvements to the Site and Services, and to add or discontinue any Services. These Terms and Conditions control the relationship between the Company and you. They do not create any third-party beneficiary rights.
Other Websites. The Site may contain links or references to other websites. The Company may or may not own, operate or monitor such websites, their services or content. The information and content posted on other websites may not be compatible with your requirements, you may object to their content, or find such content to be objectionable, improper, unlawful or immoral. By linking or providing access to another website, the Company does not endorse, or sponsor their content, or confirm their accuracy, credibility, authenticity, validity, integrity or legality. The Company assumes no responsibility or liability for any third-party services or contents, or their availability. The Services and/or the Site may include paid advertisements, sponsored links and commercial information (“Advertisements”). By clicking links to Advertisements, you may be transferred to a service of an advertiser or receive any other messages, information or offers from the advertiser and from others. The Company is not responsible for any of an advertisers’ practices, including their privacy practices, or for the content of their services, information, messages or offers.
Payment. The Company may require you to make payments for Services in immediately available United States dollars by the options available on the Site. All sales on the Site are final. The Company has no obligation whatsoever to issue refunds or credits for purchases on the Site, or otherwise. The Company assumes no responsibility for delays in credit or debit card processing or any other form of payment. You warrant and represent that your use of any credit, debit, or other permitted form of payment is authorized by the holder of such form of payment. The Company’s receipt of payments for Participating Providers is only a payment process service, and does not change the relationship of the parties or the Company’s role as a non-insurer, non-healthcare provider.
Taxes. You are responsible for paying all applicable taxes, if any, in connection with your purchase of the Services.
Term and Termination. The term of these Terms and Conditions shall begin on the Effective Date and continue until terminated as expressly provided in these Terms and Conditions (the “Term”). You may terminate these Terms and Conditions at any time by delivering an e-mail to Valen’s customer service email or by calling the Company’s Customer Service Center at the telephone number listed on the Site. The Company may immediately terminate these Terms and Conditions as required by law or due to your breach of any provision of these Terms and Conditions in the Company’s determination. Termination will become effective within 60 days. Upon termination, all license rights granted herein shall immediately terminate and be revoked, and you will not be allowed to use the Site or purchase Services. You shall be permitted to use the Services you purchased before termination, provided that your continued use will be subject to these Terms and Conditions.
Independent Contract; Independent Parties. Nothing in these Terms and Conditions shall create an employer-employee, partner, joint venturer or agent relationship between you and the Company. Nothing in these Terms and Conditions shall be construed to make the Company an insurer or any loss or benefit. Nothing in these Terms and Conditions shall be construed to make the Company a provider of healthcare treatment or medical care, which the Company specifically does not do.
Indemnification. You agree that you shall defend, indemnify, and hold harmless the Company and its affiliates, and their employees, managers, members, officers, shareholders, directors, agents, representatives, consultants, contractors, insurers, attorneys, successors, and assigns from and against all claims, demands, judgments, losses, liabilities, damages, costs, fees, expenses, including attorney fees and court costs) arising out of your (a) unauthorized use of the Site or Services, (b) breach of these Terms and Conditions, or (c) otherwise prohibited or illegal activity.
Disclaimer of Warranty. THE COMPANY: (A) MAKES NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES, AND (B) SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY. THE COMPANY DOES NOT WARRANT THAT ANY OF THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT THEIR CONTENT OR METHOD OF DELIVERY WILL BE FREE OF ERROR (INCLUDING FACTS, STATEMENTS, RETENTION, DELETION, DISCLOSURE OR ANY OTHER USE OR LOSS OF YOUR CONTENT ON THE SERVICE OR WEBSITE, SERVICE LEVELS, DOWNLOAD SPEED, AND WI-FI, HOTSPOT, OR INTERNET CONNECTIVITY), OR THAT DEFECTS THEREIN SHALL BE CORRECTED. USE OF THE SERVICES IS NOT A SUBSTITUTE FOR HEALTH INSURANCE. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Limitations of Liability. THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR LOST PROFITS, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF A PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY’S TOTAL LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM, UNDER THESE TERMS AND CONDITIONS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE MONTH IN WHICH A CLAIM GIVING RISE TO LIABILITY HEREUNDER OCCURS.
Notice of Copyright Infringement. If you believe that any content available through our Site or Services infringes a copyright claimed by you, please notify us via email. In addition to identifying the copyrighted material, please include your full name and contact information. We will do our best to ensure compliance with all federal laws governing copyrights. Please be aware that if you knowingly materially misrepresent that material or activity in our Services or on our Site is infringing your copyright, you may be held liable for damages, including costs and attorneys’ fees.
Compliance with Applicable Law. You shall comply with all applicable international, federal, state, and local laws, rules, and regulations in your use of this Site and the Services.
Notice. All notices provided for herein shall be given either by electronic mail, recognized international express courier, postage pre-paid, or by First Class United States Mail, postage pre-paid, to the address listed on the Site in our case, and to the address(es) you listed on our registration page. Notice shall be deemed received two days following tender to such courier and three days following posting by mail.
Dispute Resolution. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to any applicable conflicts or choice of law provisions. You hereby agree to waive any right you may have to participate in any class, group, or representative action or proceeding, and further hereby agree to waive any right you may have to a trial by jury. Any disputes regarding these Terms and Conditions, the Site, the Services, or your relationship with the Company shall be decided by a court of competent jurisdiction sitting without a jury (a “bench trial”). In the Company’s discretion, the parties hereto irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts of competent jurisdiction located in Dallas County, Texas, and the parties hereby waive any objection that venue in such courts is inconvenient, Neither the United Nations Convention on Contracts for the International Sale of Goods (“CISG”) nor the Uniform Computer Information Transactions Act (“UCITA”) shall apply. In any action at law or in equity or arbitration to enforce or interpret any provision of these Terms and Conditions, the prevailing party shall be entitled to collect from the non-prevailing party, in addition to any damages and injunctive relief, whether at law or in equity, all reasonable costs, fees, and expenses, including, without limitation, attorney fees, costs, and expenses, expert witness fees, deposition transcript fees, postage, long-distance telephone charges, and travel costs.
Complete Agreement. These Terms and Conditions contains the entire agreement of the parties and supersedes any and all other agreements, whether oral or in writing, between the parties concerning the subject matter hereof. Any modification of these Terms and Conditions shall be effective only if in a writing signed by the parties.
Severability. If any provision of these Terms and Conditions is held by a court or tribunal of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.
Assignment. You shall not assign or sublicense any part of these Terms and Conditions, in whole or in part, without the prior written consent of the Company
Conclusion, Acknowledgment. Subject to your compliance with the Terms and Conditions, your acknowledgement of the Privacy Policy on The Company Site and your payment of any applicable fees, The Company grants you a limited, revocable, non-exclusive, non-transferable and non-sub-licensable license to access and make personal use of the Site and The Company Services. With the exception of your Electronic Medical Records, The Company retains all right, title and interest in, and to The Company, the Services and any Information, products, documentation, software or other materials on the Site. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate such information to anyone. Use, reproduction, copying, or redistribution of The Company's trademarks, service marks and logos is strictly prohibited without the prior written permission of The Company.